Job Duties:

*Answer, screen, and transfer phone calls to appropriate TDA staff.

*Answer all visitor information calls and provide assistance to all visitor inquiries.

*Greet and assist all visitors to the Explore Boone office with visitor information.

*Monitor online visitor guide requests and process those requests along with phone requests.

*Maintain a database for NC Welcome Centers, NC Visitors Centers, AAA offices, and other

travel offices. Schedule and ship cases of Boone Visitor Guides to keep supply current.

*General clerical duties including copying, scanning, and mailing.

*Maintain office filing system.

*Draft Boone TDA and Watauga TDA board meeting minutes.

*Monitor and update Calendar of Events on TDA website and other area websites.

*Data entry on the Visit NC database and Wander Maps.

*Develop and maintain databases for TDA communications to tourism partners and visitors

via email blasts, e-newsletters, etc.

*Assist in preparing TDA newsletters and email marketing communications.

*Assist in monitoring social media and digital marketing campaigns.

*Respond to emails and correspondence containing routine inquiries.

*Schedule and coordinate meetings and appointments.

*Maintain office supply inventories and coordinate maintenance of office equipment.

*Assist Executive Director and other directors in preparing reports, check requests,

presentations, and other administrative functions as needed.

*Other duties as assigned by the Executive Director and/or the Director of Tourism Outreach.

*This position reports directly to the Director of Tourism Outreach

Education and Experience

Strong computer skills and knowledge of Microsoft office Suite and Google Workspace.

Knowledge of and proficiency in creating and maintaining databases.

Knowledge of clerical and administrative procedures such as filing & record keeping.

Knowledge of principles and practices of basic office management.

Knowledge of the Boone area, specifically tourism attractions, lodging, restaurants, etc. and the ability to assist visitors with questions about the area.

Key Competencies

Excellent communication skills - written and verbal

Planning, organizing, and prioritizing

Problem assessment and problem solving

Attention to detail and accuracy

Strong customer service skills– ability to professionally handle visitor questions, requests, etc.

Teamwork & hospitality mindset

Email resume and cover letter to: info@exploreboone.com