General Manager Description

We are on the lookout for true leaders. Are you a professional individual who has integrity, a desire to grow and learn, and who can pivot and adjust to the needs of the business?

The General Manager is responsible for establishing and leading a high-performing hotel team to deliver exceptional guest service, an engaging and productive workplace, optimal financial performance, and a quality product through operational excellence, following brand and company standards.

Summary of Responsibilities

• Proficiently oversee day-to-day operations of all hotel departments.

• Manage hotel budget to control expenses and increase profitability.

• Develop the overall hotel strategy to maximize revenue, guest satisfaction, team member satisfaction, and overall financial performance.

• Create and promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure.
• Maintain an elevated level of service in all areas for our guests.
• Promote an engaging, highly functioning work environment by selecting top talent, training, and developing new associates; continuously celebrating and recognizing desired behaviors and successes; mentor and coach colleagues.
• Monitor departmental scheduling, ensure accountability to standards, and modify to achieve optimal efficiency, as necessary.
• Understand and interpret hotel financial reports; generate and analyze budgets and labor reports.
• Is a driven and motivating leader who has proven experience enabling exceptional guest service. Displays strong hands-on operational skills; thrives in customer interactions.
• Thinks critically and objectively; has excellent problem-solving and communication skills and the ability to demonstrate strong judgment even in a fast-paced environment when business demands.
• Has a passion for hospitality, demonstrated by a progressive hotel career.
• Perform other duties as assigned.

Qualifications and Skills

• A high school diploma (or GED) required. Bachelor’s degree preferred. Hospitality-related education, training, and/or brand certification(s) a plus
• A minimum of two (2) years of mid-scale branded hotel management experience.
• Must be a hands-on team player; able to manage a variety of guest service situations professionally in a manner consistent with company standards.
• Ability to take initiative, creatively problem-solve, and exercise good judgment.
• Understanding of hotel operations and administration including brand standards, food & beverage, human resources, budgeting and forecasting, P&L, and safety
• Proven ability to recruit, motivate and train staff.
• Ability to take direction from and work directly with ownership.
• Authorized to work in the United States.

Benefits

We offer our work family competitive pay, insurance benefits, paid time off, and Brand offered hotel discounts.

You will also be part of a team that challenges, mentors, and encourages you during your career!

We are an equal-opportunity employer and participate in the e-Verify program. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We care about our team as well as our guests. We strive to go beyond our guests’ highest levels of expectation. We achieve this by training our team to be personally responsible for ensuring a positive, memorable guest experience. This, in turn, establishes Raldex Hospitality with a solid foundation for success.