Job Description

Title: Saturday Visitor Center Travel Counselor

Reports to: Vice President of Business Development

FSLA Status: Part time, non-exempt

Organizational Overview

The mission of the Blowing Rock Chamber of Commerce is “To promote, protect and improve business through the cultural, social and economic development, growth and sustainability of Blowing Rock while preserving the charm and character of the village”.

The Blowing Rock Chamber is a 501(c) 6 not-for-profit membership organization with approximately 550 members and an annual budget of $950K. The chamber receives no government funding. The current staff is 4.5 FTEs.

Responsibilities

1. Engages with visitors and members in the visitor center. Assists with lodging, restaurants, attractions, recreation, shopping, hiking trails, directions and general information about the area.

2. Uses Google or other search engine to lookup information not readily available.

3. Assists with relocation inquiries providing information on realtors, real estate developments, services, and other questions regarding potential relocation.

4. Answers phone assisting potential visitors, members or relocation requests as above. Gives directions to travelers, weather reports, special event information, phone numbers, and general information about the area and things to do.

5. Records contact information and member changes in database.

6. Prepares and organizes bulk mailing of Visitor Guide & Directory requests.

7. Restock brochure racks.

8. Keeps Visitor Center clean, neat and organized.

9. Keeps all storage of fulfillment inventory clean, neat and organized.

10. Prints current weather report for display in visitor’s center.

11. Records and tracks visitors.

12. Maintains Chamber’s archive books.

13. Completes any other tasks assigned.

Qualifications

The ideal candidate for this position will:

1. Possess excellent oral communication skills.

2. Be articulate and professional in personal presentation.

3. Have a minimum of two years of front line customer service experience.

4. Must have lived in the Blowing Rock area no less than 5 years.

5. Work well with many people and people groups.

6. Be competent in all Microsoft Office© programs and learn proprietary database software.

Core Competencies

 Problem Solving – gathers and analyzes information skillfully; Works well in group problem solving situations.

 Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.

 Customer Service – Responds to requests for service and assistance.

 Interpersonal Skills – Maintains confidentiality; Remains open to others’ ideas and tries new things.

 Oral Communication – Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

 Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

 Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ point of view; Gives and welcomes feedback; Contributes

to building a positive team spirit; Supports everyone’s efforts to succeed. 

 Visionary Leadership – Inspires respect and trust; Provides vision and inspiration to peers and subordinates.

 Leadership – Inspires and motivates others to perform well.

 Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

 Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

 Ethics – Works with integrity and ethically.

 Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

 Strategic Thinking – Analyzes market and competition.

 Judgement – Exhibits sound and accurate judgement; Includes appropriate people in decision making process.

 Planning and Organizing – Prioritizes and plans work activities; sets goals and objectives; organizes or schedules other people and their tasks.

 Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.

 Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

 Safety and Security – Observes safety and security procedures.

 Adaptability – Able to deal with frequent change, delays, or unexpected events.

 Attendance / Punctuality – Consistent at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

 Dependability – Commits to long hours of work when necessary to reach goals and deadlines; Completes tasks on time or notifies supervisor with alternate plan.

 Initiative – Volunteers readily; Seeks increased responsibility; Looks for and takes advantage of opportunities; Asks for and offers assistance when needed.

 Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Salary and Benefits
This position is classified non-exempt part time. This position works Saturdays and holidays except Christmas day and Thanksgiving Day. Part time benefits are described in personnel handbook.